Add a Program to Your Allow List
If you use remote access programs for work or to help family members with tech support, Seraph Secure offers an Allow List where you can add designated remote access software exceptions. This will prevent Seraph Secure from alerting for and blocking the specified software.
You can add programs to your Allow List from the Seraph Secure application itself or, if you are a premium user, you can manage your Allow List from your Seraph Secure account dashboard.
From the Seraph Secure Application
Note: You will need your 5-digit Admin PIN found on your Account Profile Settings if you are a premium user.
1) Open the Seraph Secure Home screen:
On Windows 10/11:
Click on the Seraph Secure shield icon in the Windows system tray - this is located at the bottom right of your screen near the clock. You may need to click (^) "Show hidden icons" first.
On macOS:
Open the main application window by clicking on the Seraph Secure shield icon on the mac menu bar - this is located at the upper right of your screen near the clock.
2) On the Home screen, click Settings (top right)
3) On the left of the Settings screen, click Allow List
4) Enter your Admin PIN [premium users only]
5) Click the "Update Allow List" button and then "Add Program" and select the software you would like to make an exception for. Check the box to verify you understand this will disable device protection for the selected software and hit OK.
From your Account Dashboard [premium users]
1) On your device list, click Manage for the device you'd like to add an exception to which will open up Device Settings.
2) On the Device Settings page, click on Allow List on the navigation bar (top right). Click the "Add Program To Allow List" button and select the software from the list.
Note: Changes made from your dashboard can take up to an hour to go into effect on the device. You can restart the device for the change to be immediately applied.