If someone you don't know personally is telling you to uninstall the software:
▶ Open the Seraph Secure Home screen (See How To: Open the Home screen).
▶ Click the Settings button on the top of the Home screen.
▶ On the left of the Settings screen, click on About
▶ On the About Seraph Secure window, click the Uninstall Seraph Secure button
▶ If you are using the Premium version of Seraph Secure, you will need to enter your Admin PIN. This can be found on the Profile page of your dashboard: https://www.seraphsecure.com/dashboard/profile/admin-pin
▶ Check "I understand I am removing protection from this device" and click the Uninstall now button